FAQ
Our Store
Is Clothing Shop Online a secure site?
Yes, we prioritize the security and privacy of our customers’ online shopping experience. Our online store is equipped with state-of-the-art encryption technology to safeguard your personal and financial information. We utilize industry-standard Secure Socket Layer (SSL) encryption to ensure that all data transmitted between your device and our website remains confidential and protected from unauthorized access.
What are your Terms and Conditions?
Please refer to our terms & conditions page.
How do I return my order?
To return your product, you should mail your product to us.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Shipping & Returns
How can I ship my order?
Your order will be shipped by the best way possible available to us. We mostly use ground shipping for orders within the USA, contact us for more information about international shipping.
How can I check the status of my order?
We encourage you to create an account when making a purchase, this way, you can log into your account and check the status of your order. You might also receive a notification by e-mail about the status of your order.
What is your return policy?
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Your Account & Orders
How do I cancel or change my order?
Please contact us immediately if you want to cancel or change your order. We highly encourage you to create an account when making a purchase so you can easily change or cancel your orders.
How do I exchange my order?
Please refer to our return policy. Contact us immediately within 30 days of receiving your order to initiate an exchange.
How long will it take me to get my order?
1-5 business days after processing if you live in the United States, international orders might take longer. Contact us for further information.
Payments
How can I pay for my order?
We accept all major debit and credit cards within the United Stas and Canada. We also have the option of cash on delivery if you’re within our local area (Wichita). Contact us for more information.
Can you ship internationally or process international credit cards?
Yes, we do ship internationally. However, if you are making an international purchase, please contact us for more logistical information. As for international credit cards, we do accept all the major credit cards, Visa, Mastercard and Amex.
Do you accept back orders?
No, we do not accept back orders at the moment.